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Greenwich-based Family Centers earns Gold Seal for care

February 26, 2019 GMT

GREENWICH — Family Centers has earned the Joint Commission’s Gold Seal of Approval accreditations in ambulatory health care and behavioral health care.

“The Joint Commission is the gold standard when it comes to accrediting outpatient medical and behavioral health centers,” said Dennis Torres, Family Centers’ vice president of Health Care Programs. “We are proud to have received this recognition in the relatively short time FCHC has been open. This accreditation gives the community members who use our services added confidence that the care they receive is of the highest quality.”

Greenwich-based Family Centers Health Care, the agency’s Federally Qualified Health Center that opened in 2016, also received The Joint Commission’s Primary Care Medical Home Certification.

The Joint Commission’s Gold Seal of Approval is a symbol of quality that reflects an organization’s commitment to meeting standards demonstrating a commitment to safe, effective and quality patient-centered care. Family Centers is accredited through November 2021.


The Joint Commission’s accreditation covers Family Centers’ programs and sites providing primary medical, dental, mental health and human services. The organization’s early care and education programs remain accredited by the National Association for the Education of Young Children.

Family Centers underwent a rigorous on-site survey last November. During the review, a team of Joint Commission surveyors with expertise in ambulatory health care, evaluated compliance with ambulatory care standards related to coordination of care, infection prevention and control, management of medications and patient education and training. The manner in which FCHC’s interdisciplinary team work in partnership with patients to provide comprehensive, coordinated and patient-centered care was also evaluated.

The Joint Commission’s behavioral health surveyors also evaluated Family Centers’ compliance with behavioral health care standards for care, treatment, and services; environment of care; leadership; and screening procedures for the early detection of imminent harm.

As a recipient of The Joint Commission’s PCMH Certification, FCHC aims to experience increased patient satisfaction, improved patient outcomes and reduced overall costs to the health care system.

Founded in 1951, The Joint Commission seeks to improve health care for the public, in collaboration with other stakeholders, by evaluating health care organizations and inspiring them to excel in providing safe and effective care of the highest quality and value. The Joint Commission accredits and certifies more than 21,000 health care organizations and programs in the U.S. Learn more about The Joint Commission at

Family Centers is a private, nonprofit organization offering education and human services to children, adults and families in Fairfield County. Visit for additional information.